OUR TERMS

1. INTRODUCTION

1.1.These are the terms and conditions of supply for products ordered on www.wewearshop.com (Site). The Site is operated by or on behalf of We Wear Group Limited (We Wear, we, us and our).  We are a limited company, registered in England and Wales. Our registered company number is 12628012, and our registered office address is at 7 Bell Yard, London, England, WC2A 2JR. 

1.2. Your purchase of any of the products offered on the Site (Product, Products or Product(s)) is subject to these terms and conditions and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms and conditions for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy Policy and Cookies Policy.

1.3. We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms and conditions were last updated in November 2020.

2. OUR ROLE AND HOW THE SITE WORKS

2.1. We work as an e-commerce and fashion content platform that is born as a space to display, promote and commercialize independent or emergent brands and designers (Brand or Brands) that have products with unique design and quality. In addition, we focus on those with a positive and sustainable production process, plus an ethical commitment, as well as a high creative imprint.

Our retail business model works as a digital pop-up store where collections and items can be sold for a certain time, as well as being featured on WE WEAR through editorial content on its various social platforms. The objective is to promote innovation and creativity, always rewarding quality and artisan work that is focused on generating more sustainable and slow fashion.

2.2. When you purchase a Product from the Site you enter into a legally binding contract with us and not the Brand.

3. PRODUCT INFORMATION

3.1. Whilst reasonable steps have been taken to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture etc.) you see on screen will depend on your monitor or screen and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

3.2. Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order.

4. ORDERING AND AVAILABILITY

4.1. To order any Product, you must be at least 18 years of age (or any older age legally required under local law to bind yourself legally to these terms and conditions).  By doing so, you confirm that you meet this requirement.

4.2. Product(s) may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order by clicking the “Confirm and Pay” button on the checkout page.  You will not be able to proceed to “Confirm and Pay” until you have confirmed that you have read and accept these terms and conditions.

4.3. After placing your order, you will receive an acknowledgement from us that your order has been received and that it is being processed. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase the Product(s) ordered.  All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the “Confirm and Pay” button, you enter into an obligation to pay for the Product(s).  Where your order is accepted, this will be confirmed by sending you a confirmation within 48 hours of placing your order (Order Confirmation). The contract between you and us in relation to Product(s) ordered (Contract) will only be formed when we send you the relevant Order Confirmation.  After entering into the Contract, we will be under a legal duty to supply you with the goods that are in conformity with the Contract.

4.4. We will assign an order number to your order and tell you what it is when we accept your order. You must provide your name and your order number whenever you contact us about your order.

4.5. The Contract will only relate to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.

4.6. If we are unable to accept your order, we will inform you of this in writing and we not charge you for the Product(s). This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product; or because we are unable to meet a delivery deadline you have specified.

5. DELIVERY

5.1. Your order will be fulfilled by the delivery date set out in the despatch or delivery confirmation e-mail or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances.

5.2. If we are unable to deliver your order within a 30 day period from your order date, we will inform you of this in writing and will refund you for the Product(s) within 14 days from that point.

5.3. You order will be delivered to the delivery address you specify when placing your order.

5.4. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, or the carrier(s) we work with do not provide service to your location,  it is possible that we may not be able to deliver there. If that is the case, you will be notified. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.

5.5. Delivery charges will be applied in addition to the price for the Product(s) that you are purchasing. The amount of delivery charge which you will pay will depend on the delivery option that you have chosen.

6. DELIVERY OUTSIDE OF UNITED KINGDOM

6.1. If you order Product(s) for delivery outside the United Kingdom they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.  We are not responsible for the payment of such duties and taxes. In the event that you fail to pay such duties and taxes, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.

Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

6.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of such laws. 

7. RISK AND OWNERSHIP

7.1. The Product(s) will be at your risk from the time of delivery. Ownership of the Product(s) ordered will also pass to you on delivery, provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

8. PRICE AND PAYMENT 

8.1. The price of the Product(s) is as quoted on the Site and we reserve the right to change the price of the Product(s) at our own discretion from time to time without prior notification.

8.2. Prices include VAT but exclude delivery costs (if applicable), which will automatically be added (at the cost shown) to the total amount due. Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

8.3. It is always possible that, despite best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of the despatch procedure.  Where a Product's correct price is less than the stated price, you will be charged the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

8.4. Payment for all orders must be made by credit, debit card or PayPal on the checkout page. The Site accepts payment by most major credit and debit cards. All accepted payment methods are displayed on the Site and we reserve the right to change these at our own discretion without prior notification.

8.5. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declined to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

9. CONSUMER CANCELLATION RIGHTS & OUR REFUND POLICY

9.1. Except in relation to certain Products set out in 9.5 below, you may cancel a Contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you. If you cancel after the Product(s) have been dispatched, you must still return the Product(s) in accordance with clauses 9.3 and 9.5. After the 14 days have passed, any request for a return and refund cannot be processed.

9.2. If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with the refund policy in this clause 9.

9.3. To cancel a Contract and return your Product(s) to receive a refund, you must clearly inform us in writing by emailing customercare@wewearshop.com.

9.4. You must also return the Product(s) within 10 days after the day of notifying us of the cancellation so long as you have obtained prior approval from us, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to you having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

9.5. You will not have any right to cancel a Contract for the supply of Product(s) that have been personalised or made to your own bespoke specifications (if such options are offered), jewellery, and some accessories unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered. The description of any excluded Product(s) on the Site will specify whether that particular Product is returnable or not.

9.6. The Product(s) must be returned to the address which we will provide you when the return request has been approved by us. The Product(s) must be returned  with the original Brand tag on as well as the We Wear tag ( including the original security seal intact). The Product(s) must be in their original condition and the Product(s) must not have been used or worn.

9.7. To return the Product(s), you should package the parcel and make sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel. You can return the Product(s) either by courier or by recorded delivery mail or other form of certified mail to the address provided to you during the returns process.

9.8. We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to the address provided to you during the returns process.

9.9. Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.

9.10. If you cancel a Contract between us within the 14-day cooling-off period (see 9.1 above), any refund will be processed to you as soon as possible and, in any case, within 14 days after the day on which the Product(s) have been received back and passed inspection according to our return policy; please refer to clauses 9.4, 9.5 and 9.6.

9.11. We will refund the price paid in full (subject to any deduction we and/or the Brand are entitled to make due to your use of or damage to the Product(s)). For the avoidance of any doubt, we will not refund goods which have been worn or otherwise used by you (other than for reasonable inspection to check that the goods conform with your order), and we will not refund any goods that have been damaged by you.

9.12. Refunds are made using the same method originally used by you to pay for your purchase.

9.13. Unfortunately we do not offer exchanges or gift vouchers. If you would like to exchange for a different size or colour, you will need to place a new order on the Site and return your original order to us, as we are not able to place stock on hold.

10. FAULTY PRODUCTS

10.1.If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem in accordance with your legal rights. If you believe a Product was delivered damaged or faulty you should inform us as soon as possible, preferably in writing, giving your name, address, order reference and photographic evidence of the fault where the fault can be seen clearly without any filters or alterations to the photograph. Nothing in this section affects your legal rights.

11. OUR LIABILITY

11.1 Nothing in these terms and conditions shall limit or exclude our liability to you:

(i) for death or personal injury caused by our negligence;

(ii) for fraudulent misrepresentation;

(iii) for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;

(iv) under Part I of the Consumer Protection Act 1987; or

(v) for any other liability that, by law, may not be limited or excluded.

11.2. Neither we nor the relevant Brand(s) will be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our or the Brand(s) reasonable control.

12. GENERAL

12.1. You may not transfer or assign any or all of your rights or obligations under any Contract.

All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

12.2. If we fail to enforce any of our rights, that does not result in a waiver of that right.

12.3. If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

12.4. These terms and conditions may not be varied except with our express written consent.

12.5. These terms and conditions and any document expressly referred to in them, represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

12.6. These terms and conditions shall be governed by English law, except that if you are a consumer and not a business user and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England and Wales, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law. 

12.7. These terms and conditions or any Contract will only be dealt with by the English courts, except that if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England and Wales, you can choose to bring legal proceedings either in your country or in England and Wales, but if we bring legal proceedings, we may only do so in your country.

13. CONTACT US 

13.1. Please submit any questions you have about these terms and conditions by email to customercare@wewearshop.com.