Delivery & Returns
OUR DELIVERY AND RETURN POLICY
1.1. Your order will be fulfilled by the delivery date set out in the despatch or delivery confirmation e-mail or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances.
1.2. If we are unable to deliver your order within a 30 day period from your order date, we will inform you of this in writing and will refund you for the Product(s) within 14 days from that point.
1.3. You order will be delivered to the delivery address you specify when placing your order.
1.4. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, or the carrier(s) we work with do not provide service to your location, it is possible that we may not be able to deliver there. If that is the case, you will be notified. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses.
1.5. Delivery charges will be applied in addition to the price for the Product(s) that you are purchasing. The amount of delivery charge which you will pay will depend on the delivery option that you have chosen.
2. DELIVERY OUTSIDE OF UNITED KINGDOM
2.1. If you order Product(s) for delivery outside the United Kingdom they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We are not responsible for the payment of such duties and taxes. In the event that you fail to pay such duties and taxes, and the order is then returned to us, we will require you to pay any costs that we have incurred as a consequence.
Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
2.2. Please also note that you must comply with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of such laws.
3. CUSTOMER CANCELLATION RIGHTS & OUR REFUND POLICY
3.1. Except in relation to certain Products set out in 3.5 below, you may cancel at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you. If you cancel after the Product(s) have been dispatched, you must still return the Product(s) in accordance with clauses 3.3 and 3.5. After the 14 days have passed, any request for a return and refund cannot be processed.
3.2. If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with the refund policy in this clause 3.
3.3. To cancel an order and return your Product(s) to receive a refund, you must clearly inform us in writing by emailing firstname.lastname@example.org.
3.4. You must also return the Product(s) within 10 days after the day of notifying us of the cancellation so long as you have obtained prior approval from us, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to you having used the Product(s), up to the price of the Product(s), from the refund to which you are otherwise entitled.
3.5. You will not have any right to cancel an order for the supply of Product(s) that have been personalised or made to your own bespoke specifications (if such options are offered), jewellery, and some accessories unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered. The description of any excluded Product(s) on the Site will specify whether that particular Product is returnable or not.
3.6. The Product(s) must be returned to the address which we will provide you when the return request has been approved by us. The Product(s) must be returned with the original Brand tag on as well as the We Wear tag ( including the original security seal intact). The Product(s) must be in their original condition and the Product(s) must not have been used or worn.
3.7. To return the Product(s), you should package the parcel and make sure you include a note of your name and address (enclosing any returns slip, if we have provided one) inside the parcel. You can return the Product(s) either by courier or by recorded delivery mail or other form of certified mail to the address provided to you during the returns process.
3.8. We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please save your proof of posting/despatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to the address provided to you during the returns process.
3.9. Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.
3.10. If you cancel an order within the 14-day cooling-off period (see 3.1 above), any refund will be processed to you as soon as possible and, in any case, within 14 days after the day on which the Product(s) have been received back and passed inspection according to our return policy; please refer to clauses 3.4, 3.5 and 3.6.
3.11. We will refund the price paid in full (subject to any deduction we and/or the Brand are entitled to make due to your use of or damage to the Product(s)). For the avoidance of any doubt, we will not refund goods which have been worn or otherwise used by you (other than for reasonable inspection to check that the goods conform with your order), and we will not refund any goods that have been damaged by you.
3.12. Refunds are made using the same method originally used by you to pay for your purchase.
3.13. Unfortunately we do not offer exchanges or gift vouchers. If you would like to exchange for a different size or colour, you will need to place a new order on the Site and return your original order to us, as we are not able to place stock on hold.
4. FAULTY PRODUCTS
4.1.If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem in accordance with your legal rights. If you believe a Product was delivered damaged or faulty you should inform us as soon as possible, preferably in writing, giving your name, address, order reference and photographic evidence of the fault where the fault can be seen clearly without any filters or alterations to the photograph. Nothing in this section affects your legal rights.
5. CONTACT US
5.1. Please submit any questions you have about these terms and conditions by email to email@example.com.